Typical roles that may benefit include:
Level 3 Business Administrator Apprenticeship
Behind every successful organisation is a great administrator. The Level 3 Business Administrator Apprenticeship equips learners with the skills to manage processes, support colleagues and keep services running smoothly.
Employer GuideLearner Guide
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Course Overview
Level 3 Business Administrator Apprenticeship Course Overview
Behind every successful organisation is strong coordination and effective support. The Level 3 Business Administrator Apprenticeship equips learners with the skills to manage processes, coordinate teams and contribute to efficient, high quality business operations.
Delivered over 18 months, the programme combines online and face-to-face learning tailored to each learner’s role following an initial assessment. The apprenticeship covers core business areas such as communication, IT systems, project support, record management and problem solving. Learners also gain confidence in planning, prioritising, decision making and working effectively.
Assessment is completed through an independent End-Point Assessment (EPA), which typically includes a portfolio of evidence, a professional discussion and a knowledge test. On completion, learners achieve a nationally recognised business administration qualification, preparing them to take on greater responsibility in administration or business support roles.
Upskilling your team with tend means:
- Who is this for?
- Course Benefits
- Off-the-job hours
- EPA
Who is this for?
Who is the Level 3 Business Administrator Apprenticeship suitable for?
This apprenticeship is ideal for those starting out—or already working—in an administrative role within healthcare and looking to build strong, transferable skills that keep services running smoothly. It’s perfect for people who want to develop the knowledge, skills and behaviours needed to deliver efficient, high-quality administrative support, while preparing for future progression into senior roles, office management or leadership positions within healthcare.
- Healthcare administrators in care homes, clinics or other healthcare settings.
- Business support officers in health and social care settings
- Receptionists and administrative staff looking to progress
- Team administrators and personal assistants in healthcare organisations
- Administrative apprentices seeking a nationally recognised qualification
Entry requirements
Course Benefits
Course Benefits
This apprenticeship equips learners with the skills to provide professional, reliable administration in healthcare environments. It develops confident communicators and organisers who can support patient-facing teams, improve efficiency and keep vital services running smoothly. Employers benefit from stronger business operations and staff prepared for greater responsibility.
- Level 3 Business Administrator Apprenticeship
- Independent End-Point Assessment (EPA)
- Training tailored through face-to-face and online learning
- Development of communication, organisation and IT skills
- Stronger record management and attention to detail
- Ability to support projects and business operations
- Improved teamwork and professional behaviours in healthcare settings
- Clear progression into senior administration and office management roles
Off-the-job hours
Off-The-Job Hours
Although it’s called ‘off-the-job’ training (OTJT), learners don’t need to spend their own free time completing this programme. Learning new skills and undertaking new role-specific duties can be done through a wide range of activities, all performed during working hours.
A good way for the learner to build up their required hours is by discussing and evidencing any learning and development activities they’ve undertaken that week. They can do this with you, the employer and get guidance from their Development Coach. For more information about off-the-job hours and completing courses, read our useful guide.
Learn MoreOff-The-Job Activities can be:
EPA
End Point Assessment EPA
This programme has a requirement for an End Point Assessment (EPA). Once all the programme’s modules have been covered and all evidence has been submitted, the EPA process will begin to complete the apprenticeship.
The EPA is the final stage of the apprenticeship. It’s conducted by an independent End Point Assessment Organisation (EPAO) to determine whether the learner has developed the skills, knowledge and behaviours outlined in the apprenticeship standard. To ensure best possible results, tend® Development Coaches will fully prepare your apprentices for their assessment.
Employer guideLearner guide1. Completion of training
All apprenticeship requirements are achieved, including the portfolio, functional skills (if needed), and the required off-the-job training hours logged.
2. Internal Verification
The portfolio is verified and quality checked internally. Certification is claimed where relevant, ensuring all evidence is approved before Gateway.
3. Gateway and Registration
All evidence and documents are submitted at Gateway. The End Point Assessment Organisation (EPAO) is engaged, and an assessor is allocated.
4. Assessment Planning
A planning meeting between the assessor, employer, and training provider confirms the assessment schedule, and any evidence submissions required.
5. Assessment Delivery
The Learner gives a presentation of their final project, showcasing all they have learned throughout the course.
6. Results and Certification
Assessment outcomes are graded (fail, pass, merit, or distinction) Certificates are issued, with resits or retakes available if required.
Course Modules
We embed deep knowledge and expertise through career building apprenticeships strengthened with broader skill building top-up courses.
Each combination tailored to your organisation’s requirements. This is what makes tend-trained professionals resilient to the stresses and strains of a demanding, yet rewarding career.
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Frequently Asked Questions
How long will it take to complete this Business Administrator Apprenticeship?
What kind of training can learners expect?
How do learners prove what they’ve learned?
Who is this Business Administrator Apprenticeship designed for?
What kind of roles could the Healthcare Business Administrator apprenticeship lead to?
How much time needs to be set aside for study?
Why is this Business Administrator Apprenticeship valuable for employers?
Can the Business Administrator Apprenticeship be shaped to fit different roles?
What support do Business Administrator apprentices get along the way?
What happens after the Business Administrator Apprenticeship ends?
