The apprenticeship is ideal for those in frontline care roles, such as healthcare assistants, nursing assistants, support workers and junior staff delivering personal or clinical care. It’s particularly suited to employees working in NHS settings, residential care homes or domiciliary care, where daily patient interaction and compassionate support are key parts of the role.
Level 2 Healthcare Support Worker Apprenticeship
Every great healthcare team needs compassionate support. The Level 2 Healthcare Support Worker Apprenticeship prepares learners to deliver hands-on care, build confidence in clinical duties and play a vital role in patient wellbeing.
Employer GuideLearner Guide
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Course Overview
Level 2 Healthcare Support Worker Apprenticeship
Course Overview
Healthcare support workers are at the heart of patient care. From taking observations to assisting with daily living, this apprenticeship helps learners build the confidence and skills to make a real difference on the frontline.
Over 16 months, learners develop the knowledge, behaviours and practical abilities needed to provide safe, compassionate and effective support. Training combines online learning, workplace experience and one-to-one guidance, covering areas such as communication, infection prevention, safeguarding, duty of care and working to care plans. Learners also gain hands-on experience in clinical and personal care, teamwork and record-keeping.
Assessment is through an independent End-Point Assessment (EPA), where learners demonstrate their knowledge and skills through a professional discussion and portfolio. On completion, they’re ready to thrive as confident, valued members of the healthcare team.
Upskilling your team with tend means:
- Who is this for?
- Course Benefits
- Off-the-job hours
- EPA
Who is this for?
Who is the Level 2 Healthcare Support Worker Apprenticeship suitable for?
This apprenticeship is ideal for anyone beginning a career in healthcare, as well as existing staff who want to build on and formalise their skills. It’s designed for those who provide hands-on support to patients and service users—assisting with daily living, personal care and overall wellbeing.
Typical roles include:
- Healthcare assistants
- Nursing assistants supporting registered practitioners
- Support workers in residential care or community settings
- Healthcare support workers delivering frontline patient care
- Staff providing essential clinical or personal care duties
This programme is perfect for compassionate, hands-on individuals looking to build a rewarding career in healthcare. It provides a strong foundation for progression into senior healthcare support roles or further apprenticeships within clinical and care professions.
Course Benefits
Course Benefits
This apprenticeship helps learners become confident, compassionate healthcare support workers who play a key role in delivering hands-on care as part of a wider healthcare team. Learners gain practical skills, experience and confidence, while employers benefit from a reliable, consistent workforce that upholds high standards of care.
- Level 2 Healthcare Support Worker Apprenticeship
- Independent End-Point Assessment (EPA)
- Tailored training delivered through face-to-face and online learning
- Stronger communication and teamwork within healthcare teams
- Skills in safeguarding, infection prevention and duty of care
- Practical training in personal care and clinical support tasks
- Improved confidence and professionalism in daily practice
- Clear progression routes into senior healthcare support worker and clinical roles
Off-the-job hours
Off-The-Job Hours
Although it’s called ‘off-the-job’ training (OTJT), learners don’t need to spend their own free time completing this programme. Learning new skills and undertaking new role-specific duties can be done through a wide range of activities, all performed during working hours.
A good way for the learner to build up their required hours is by discussing and evidencing any learning and development activities they’ve undertaken that week. They can do this with you and their Development Coach. For more information about off-the-job hours and completing courses, read our handy guide.
Learn MoreOff-The-Job Activities can be:
EPA
End Point Assesment EPA
This programme has a requirement for an End Point Assessment (EPA). Once all the programme’s modules have been covered and all evidence has been submitted, the EPA process will begin to complete the apprenticeship.
The EPA is the final stage of the apprenticeship. It’s conducted by an independent End Point Assessment Organisation (EPAO) to determine whether the learner has developed the skills, knowledge and behaviours outlined in the apprenticeship standard. To ensure best possible results, tend® Development Coaches will fully prepare your apprentices for their assessment.
Employer guideLearner guide1. Completion of training
All apprenticeship requirements are achieved, including the portfolio, functional skills (if needed), and the required off-the-job training hours logged.
2. Internal Verification
The portfolio is verified and quality checked internally. Certification is claimed where relevant, ensuring all evidence is approved before Gateway.
3. Gateway and Registration
All evidence and documents are submitted at Gateway. The End Point Assessment Organisation (EPAO) is engaged, and an assessor is allocated.
4. Assessment Planning
A planning meeting between the assessor, employer, and training provider confirms the assessment schedule, and any evidence submissions required.
5. Assessment Delivery
The Learner gives a presentation of their final project, showcasing all they have learned throughout the course.
6. Results and Certification
Assessment outcomes are graded (fail, pass, merit, or distinction) Certificates are issued, with resits or retakes available if required.
Course Modules
We embed deep knowledge and expertise through career building apprenticeships strengthened with broader skill building top-up courses.
Each combination tailored to your organisation’s requirements. This is what makes tend-trained professionals resilient to the stresses and strains of a demanding, yet rewarding career.
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View courseFrequently Asked Questions
How long does the Healthcare Support Worker apprenticeship take?
What does the training include?
How is progress assessed?
Who can enrol on the Healthcare Support Worker apprenticeship?
What roles is this apprenticeship suited to?
How much time is required each week?
How does the Healthcare Support Worker apprenticeship benefit employers?
What support do learners receive?
What progression opportunities are available?
Is the Level 2 Healthcare Support Worker Apprenticeship funded?
