Employer Case Study

Training tailored for transformation: King's College Hospital

tend knew it could help King’s College Hospital (KCH) achieve its goals. In this case study, you’ll discover how we empowered this renowned healthcare institute to enhance its delivery, and evolve with modern demand.

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A challenge with a bespoke solution

For any business, keeping skills sharp, and meeting compliance criteria are amongst the most crucial components of long-term success.

In the Healthcare sector, these requirements are magnified. There is an urgency to ensure the country’s most vulnerable are protected. Finding solutions that aid in achieving multiple outcomes isn’t always easy.

King’s College Hospital (KCH) was recently faced with this challenge. How were they going to maintain the highest standards of contemporary care, while complying with regulatory requirements, and fostering various levels of leadership?

The first step towards change, is to admit that “what got you here, might not necessarily get you there,” so to speak. After a period of evaluation, the team at King’s College Hospital identified their primary needs as:

Upskilling staff to ensure the highest care standards in an evolving sector
Always ensuring the meeting of compliance regulations
Fostering leadership at various levels

Meeting the set Senior Healthcare Support Worker (SHCSW) standards
Improving data literacy across teams

This made their aim very clear: to equip staff with the necessary tools and training required to achieve all of the above, as well as future proof hospital operations and care delivery. KCH needed an all-encompassing solution that would help them to achieve this.

King’s College Hospital chose tend™ to design and deliver training pathways, including SHCSW and data apprenticeships.

These programmes were carefully aligned with national healthcare standards, ensuring participants gained both theoretical knowledge and practical skills.

The flexible approach tend™ implemented included continuous support for learners and line managers to keep the training relevant and impactful. Customising the apprenticeship to the organisation’s specific needs also addressed both their immediate and long-term goals, while also enabling apprentices to gain hands-on skills directly applicable to their roles. This ensured an immediate, positive impact on patient care and operational efficiency.

Through tailored training and support, tend™ empowers apprentices to excel in their roles while driving improvements in patient care and workplace efficiency.

"tend™ has demonstrated a high level of professionalism and expertise in their field. This fosters confidence in the quality of the training programmes."

Lovenne Brown

Apprenticeship Team Lead, King’s College Hospital

Real-world results

Improved efficiency through learning

Completing data apprenticeships enabled KCH staff to develop advanced data analytics skills, which streamlined operations, supported timely decision-making, and improved operational performance.

Enhanced patient care quality

tend™ apprenticeships adhere to national healthcare standards, equipping staff with up-to-date patient care best practices. Strengthened compliance ensures patients receive consistently high-quality care.

Increased employee retention rates

KCH’s apprenticeships have boosted morale among learners. Staff report heightened confidence and job satisfaction, plus a stronger commitment to their roles within the hospital.

A personalised approach to success

Ongoing support for learners and line managers ensured the training was deeply embedded within KCH’s operations.

“tend™ has demonstrated a high level of professionalism and expertise in their field,” says Lovenne Brown, Apprenticeship Team Lead at King’s College Hospital. “This fosters confidence in the quality of the training programmes. They’ve offered flexible solutions that are well-aligned with our business goals, and the individual needs of our staff. They have maintained open channels of communication, provided ongoing support, and responded to queries or concerns. This strong relationship makes it easy to manage the programme and address any challenges that arise.”

Through their commitment to structured apprenticeship programmes with tend™, King’s College Hospital has seen

substantial gains in both operational efficiency and patient care. Over the course of 11 months, 92 staff members enrolled in the Senior Healthcare Support Worker (SHCSW) apprenticeship, demonstrating the programme’s relevance and value. By maximising their apprenticeship levy, KCH reinvested in workforce development, ensuring sustainable growth and improvement across departments.